Returns & Refunds

All of our products has a 2 Year warranty. The items must be inspected and any missing items or damage reported within a reasonable time. If Your item arrived damaged please contact us and send photos and/or video of the damaged part. If the item is damaged by our fault we will replace the damaged part or we can issue a partial refund for the damaged part.

The following situations are specifically excluded from this guarantee:

  • Damage caused by incorrect handling, storage, installation, use, modification or repair not authorized by SSF.
  • Wear and tear.

In the Event of any part being replaced under a warranty it is your responsibility to fit that part.

Please note that custom built items cannot be returned.

We only will accept the return of a faulty product (damage comes from us). We will need to establish that the damage came from us as well as the time period in which it happened. We may decline a return if it doesn't match the requirements. In some cases, when the product has been used for some time and the customer doesn't want a warranty fix, we may able to offer just a partial refund due to wear and tear.

No items may be returned without a return authorization. If You would like to return the item please contact us via email.

Please note: in the event of the buyer cancelling the order after the first half payment, the payment won't be refunded.

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